Reposted from last year, here are a few past blog posts on the theme of Labor Day and it's hopefully a helpful reminder to focus on safety and our obligation to employees. Let's keep up our work that aims to create better workplaces for all...
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Operational Excellence, Improvement, and…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership. Healthcare – Creating Value for…
Update Nov 5 7:30 pm: Added an Addendum / Epilogue to the story at the end of the post Having received a Johnson & Johnson vaccine in March (at Dodger Stadium), I was happy to have the opportunity to get…
TL;DR: In healthcare huddles, how leaders ask about patient safety can either invite honest discussion or make speaking up feel risky. Open-ended, system-focused questions–combined with consistent follow-through–are essential for building psychological safety and preventing harm. I think that working to…
TL;DR: Two Japanese hospitals improved patient safety by combining Toyota-style problem-solving with psychological safety. By making it safe for staff to report problems and near misses, leaders uncovered more issues, learned faster, and reduced harm–turning safety into part of daily…
tl;dr: When doctors and nurses are afraid to speak up about safety risks, problems stay hidden and patients are harmed. Real cases from the UK show how fear, retaliation, and leadership behavior undermine patient safety, while true improvement requires psychological…
Inspired by Mark’s recent posting on More Trust, Less Fear and an upcoming conference panel that I’m a part of, I thought a continuation of the “soft skills” discussion would be timely. The first thing that comes to my mind…