In my travels, I often meet people or visit organizations that say something like: "We're doing Lean... we just call it Process Improvement." They have a "Process Improvement" (PI) department...
TL;DR: Lean isn’t about “idiot-proofing” work–it’s about respecting people. True Lean focuses on improving systems (through mistake-proofing and better design), not blaming or deceiving workers. When leaders treat people as capable professionals and fix processes instead of people, quality, learning,…
Yesterday was an exciting day for me, professionally and personally, as I received my first copies of the 3rd edition of my book Lean Hospitals (I’ll stop blogging about the book so much, I promise). This is the fifth time I’ve had…
There's a triangle diagram on the TSSC webpage that describes an "integrated system" that consists of: technical methods, managerial methods, philosophy.
All of this is "focused on people development," Jamie told me for the book.
The model starts with people and human development in the middle, as "people are the most valuable resource," says Bonini.
In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see the impact that a “culture of continuous improvement” has on people and their lives.
Alternate title: “Lean is an Integrated System. Of Course Just Implementing Pieces Leads to Failure.” Throughout the 10 years that I’ve been involved with Lean healthcare efforts, I’ve heard multiple stories of organizations that ended their formal Lean initiatives. They do so, as I’ve been told, because they need to cut costs...
Later today and tomorrow, I’ll be attending the annual World Patient Safety, Science & Technology Summit that’s produced by a non-profit called the Patient Safety Movement. If you’re also at the event, please say hi! Follow the event on the…
In the article posted today, Pamela Hartzband, M.D., and Jerome Groopman, M.D. (the later the author of the popular book How Doctors Think), rant about all sorts of things… some of which have nothing to do with Lean...
How many times do we hear people say things like “We don’t have time for Lean” or “We don’t have time for Kaizen“? It happens a lot, right? As I’ve said before (and this video) a “lack of time” is a problem to solve...
Toyota shared some compelling short films with me and I've written about three of them over on LinkedIn... As we see in the videos, Lean is very powerful, in many settings...
Today's post is an excerpt from the collaborative ebook project Practicing Lean. I wrote the first two chapters of the book and then asked others to contribute their early stories about mistakes and lessons learned.
I saw this story when it originally appeared online as part of a local public radio station in California. It was now picked up nationally by NPR and a number of you emailed me about this Lean healthcare piece about UCLA…
