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The ER Wait Time Metric That Can Hide Deteriorating Patient Experience
If your emergency department metric improved this quarter and you felt good about it, the problem might not be your emergency department.
It might be...
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Hope Isn't Fake Positivity -- Here's What It Actually Is | Dr. Julia Garcia
00:58
I Hijacked Mark Graban's Blog. He Doesn't Know Yet.
00:46
A "Maybe Moment" Is All the Hope You Need | Dr. Julia Garcia | My Favorite Mistake #345
00:57
The Ideas Aren't Your Problem -- the Emotional Rollercoaster Is | Dr. Julia Garcia
02:38
Why Hope Outperforms Resilience -- and Why Leaders Get This Wrong | Dr. Julia Garcia
43:31
"We're Always Trying to Figure Out Who to Blame" | Mike Chaput
01:03
Why Changing Your Mind Is the Most Courageous Thing a Leader Can Do | Mike Chaput
00:43
Why "Have a Sense of Humor" Was Our Worst Company Value | Mike Chaput
00:47
Your Company Values Are Probably Wrong -- Here's How to Test Them | Mike Chaput
46:11
"Nobody Likes Working With You" Changed Her Entire Career | Kendall Berg
44:56
Lean Blog, founded in 2005 by Mark Graban, is one of the longest-running Lean management blogs. It shares practical insights on Lean management, psychological safety, and continuous improvement — focused on better systems, better leadership, and better outcomes for customers and people.
