Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
An Experiment with AI Translations of ‘The Mistakes That Make Us’...
I've used the LeanPub.com publishing platform for a long time. I initially published Practicing Lean and Measures of Success as iterative "in progress" books...
My Upcoming Webinar on Mistake-Proofing Across Industries
I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series:
Mistake-Proofing in...
I’m Still Dreaming About My Meal at Sukiyabashi Jiro’s Sushi in...
Before Katie Anderson's Japan Study Trip in November, I was able to spend six days in Kyoto and Tokyo with two friends (one of...
Join Me at HSPI 2025: Red Beads, Lean Leadership, and Smarter...
I'm thrilled to announce that I'll be presenting a 90-minute "intensive" session at the 2025 Health Systems Process Improvement (HSPI) conference, organized by the...
Optimizing System Flow for Better Patient Outcomes: Lessons from New London...
When it comes to delivering life-saving care, optimizing the entire system--not just individual components--can make all the difference. This principle is exemplified by the...
Whose Fault Is It Anyway? The Case for Learning Over Blaming
In workplaces and beyond, mistakes are inevitable. The way we handle them, however, makes all the difference. A New Yorker cartoon I recently came...
Learn From My 100€ ATM Mistake in Germany
I believe in sharing mistakes for the purpose of learning. Like everyone else, I'm far from perfect, and mistakes are part of my journey....
An Aussie Backpacker’s Workplace Frustration: The Universal Need for Better Leadership
Last Sunday, in Frankfurt, Germany, I took part in a guided walking tour of the city.
Our group included a young professional from Australia in...
Commemorating Martin Luther King Jr. Day — Keep Moving Forward
Let's commemorate today's national holiday for Dr. King with a look back at my post from 2012:
A Lean Lesson from Dr. Martin Luther King,...
Lost in Translation: Does Lean Jargon Hinder Communication and Clarity?
Does jargon--or Japanese terms like 'Hoshin Kanri'--get in the way of clear communication in your organization?
It reminds me of the classic Saturday Night Live...
Leadership Gone Wrong: The Cost of Prioritizing a CEO’s Ego Over...
A sad but true leadership tale:
"Unlike most CEOs who rely on their executive team to keep them informed, relies on his team to...
From Noise to Clarity and Focus: How KaiNexus Learned to Focus...
When I first began working with KaiNexus a long time ago, I was excited to find opportunities to share methods that had been transformative...
