Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Developing Coaching Skills: Mine, Yours, Ours, with Tracy Defoe [Webinar]
Developing Coaching Skills: Mine, Yours, Ours
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I'm excited to be hosting and moderating a new webinar that's part of the KaiNexus Continuous Improvement webinar...
Happy 5th Birthday to “Measures of Success,” Print Edition
Today is the 5th anniversary of the release of my book Measures of Success: React Less, Lead Better, Improve More!! The book was originally...
Safety and Lean (“Flight Deck”) Featured in GE Aerospace Investor Day...
You might still associate the "old GE" with Six Sigma, but under the leadership of CEO Larry Culp, the last five years, it's all...
Cultivating a Culture of Candor: Transforming Workplace Communication for Better Outcomes
Does it Feel Better to Be Vulnerable or Candid in a Workplace?
I've learned so much from Timothy R. Clark of the firm LeaderFactor, author...
A Better Question Than “Do You Have Any Questions?”
Recently, I've heard an idea a few times that I'd like to share and discuss in this post. As I'm writing this, I can't...
Instead of Urging Your Employees to Be Brave, Help Them Feel...
It's 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse...
Shigeo Shingo & Norman Bodek on Learning From Mistakes, Including Shingo’s
I'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! UPDATE -- AVAILABLE NOW.
In the process of writing...
Jim Womack’s Observations and Reflections on the Evolution of Lean [Podcast]
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My guest for Episode #499 of the Lean Blog Interviews Podcast is James P. Womack. Jim...
ChatGPT Summarizes the Chapters in My Book, Measures of Success
A while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium...
Come to Japan With Me and Katie Anderson in November to...
I'm excited to announce that I've registered for Katie Anderson's Japan Study Trip in November!Between 2012 and 2019, I visited Japan five times, and...
Signs Are Not Mistake-Proofing: Hospital Hallways Edition
As I posted recently on LinkedIn, here are some photos and a story from years ago.
Signs are not mistake-proofing. Signs are not adequate process...
Batches Can be Bad, But Might Be Necessary (for Spaghetti or...
At the recent Healthcare Systems Process Improvement conference, David B. Reid, P.E. from Chick-fil-A Restaurants brought up a very interesting point about the batch...
