I observed this at a mid-size city airport yesterday. I think it goes to show that lean concepts aren’t common sense and it illustrates how something simple could dramatically improve a customer experience. At this airport, National car rental’s return…
by Jamie Flinchbaugh Any growth story is eventually met wth an industry wide waste of overproduction, or glut of capacity. When this happens, plants have to shutter, jobs are lost and there is tremendous upheavel and angst in dealing with…
Here’s stop #2 on the tour, just having come from the Julia Child “Lean” Kitchen… Still at the National Museum of American History, there is a sign on the wall that talks about a little manufacturing history. The Society for…
