Fatal Lack of Error Proofing
Safety rules not followed on ride that killed worker | Chicago Tribune A safety precaution put in place for a thrill ride after a fatal accident three years ago wasn’t being followed when a worker was killed on the same…
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Updated: Southwest Airlines Would Say Delphi Management is Failing
Updated: Delphi workers in NY rejected the contract proposal. Updated: It looks like the contract has been accepted by the UAW… I got caught up on the WSJ during my long trip home from the UK and saw many aspects…
Lean Love Advice: Part 4 of 4
By Mike Lopez I’ve written about the four rules of Lean before. I have been thinking about how they apply to marriage. To refresh those of you who have not read the Harvard Business Review article by Steve Spear and…
Limited Blog Posts through June 27
Dear blog readers — I’m going to be on the road through Wednesday June 27, not sure about internet access or time to post. As I mentioned, I’ll be attending the Global Lean Healthcare Summit in the UK. I know…
A Fatally Broken ER
Woman dies in ER lobby as 911 refuses to help Click here for a more positive ER story posted on the same day… a UK hospital that used Lean to reduce ER waiting time dramatically… read this and think about…
Are You Really Asking?
Here’s one I came up with yesterday… having a discussion with supervisors about asking questions as leaders. There’s different tones of voice and different intents, when asking questions. The worst form would be, “Why the hell aren’t you following the…
"Detroit is looking for a foreign villain"
‘Face of Toyota’ Steps Up At a Delicate Time – WSJ.com: I’m surprised that Jim Press, about to be elected to Toyota’s board, would be so blunt: “Mr. Press — who has said his job is to be ‘the face…
Updated: China’s Manufacturing Reputation
As More Toys Are Recalled, Trail Ends in China – New York Times Pet food, toothpaste, childrens’ toys…. (oh and let’s not forget the recent slave labor stories). Update: WSJ article with interviews from released slaves When does China’s reputation…
Submit Questions for Upcoming Podcasts
I’m recording a few podcasts in the coming weeks and would love to include your questions. You can email me using the link in the left hand column of this page or you can call and leave me a voice…
Toyota’s Convis Retires
Georgetown News-Graphic: News This was already announced, so maybe his retirement has just now taken effect, Gary Convis, the former leader of the Toyota Georgetown plant (TMMK): “Gary really knows how to listen,” Steve St. Angelo, Georgetown plant president, said,…
Updated: GM Shows "Standard Work" to Journalists?
GM teaches writers to build it right each time Updated: GM *does* do some kaizen in the class What we call Lean or TPS, they call “GMS”: General Motors Corp. touts its global manufacturing system as the reason it’s been…
Error Proofing Cell Phone Calls
Cubicle Culture – WSJ.com: As the WSJ article mentions, my wife’s purse sometimes calls me… her Blackberry sometimes calls me if she didn’t put the keylock feature on. “Candy-bar style phones, with their keypads exposed, historically have been the culprits.…