After watching Michael Moore virtually melt down on CNN a few minutes ago, I had some thoughts… As I wrote about before, there are two problems with healthcare: Access to care Quality of care once it’s provided The Lean work…
Better questions, wiser answers – The Washington Times A “hat tip” to the curious cat for finding this excellent column by Clare Crawford-Mason, the producer of the outstanding documentary and DVD “Good News… Hospitals Heal Themselves.” I’m paraphrasing, but Clare…
Hard-up hospital orders staff: Don’t wash sheets – turn them over the Daily Mail Updated: The hospital denies the claims (as has a commenter on this post) This is NOT good problem solving or good patient care, if this is…
Safety rules not followed on ride that killed worker | Chicago Tribune A safety precaution put in place for a thrill ride after a fatal accident three years ago wasn’t being followed when a worker was killed on the same…
Updated: Delphi workers in NY rejected the contract proposal. Updated: It looks like the contract has been accepted by the UAW… I got caught up on the WSJ during my long trip home from the UK and saw many aspects…
By Mike Lopez I’ve written about the four rules of Lean before. I have been thinking about how they apply to marriage. To refresh those of you who have not read the Harvard Business Review article by Steve Spear and…
Dear blog readers — I’m going to be on the road through Wednesday June 27, not sure about internet access or time to post. As I mentioned, I’ll be attending the Global Lean Healthcare Summit in the UK. I know…
Woman dies in ER lobby as 911 refuses to help Click here for a more positive ER story posted on the same day… a UK hospital that used Lean to reduce ER waiting time dramatically… read this and think about…
Here’s one I came up with yesterday… having a discussion with supervisors about asking questions as leaders. There’s different tones of voice and different intents, when asking questions. The worst form would be, “Why the hell aren’t you following the…
‘Face of Toyota’ Steps Up At a Delicate Time – WSJ.com: I’m surprised that Jim Press, about to be elected to Toyota’s board, would be so blunt: “Mr. Press — who has said his job is to be ‘the face…
As More Toys Are Recalled, Trail Ends in China – New York Times Pet food, toothpaste, childrens’ toys…. (oh and let’s not forget the recent slave labor stories). Update: WSJ article with interviews from released slaves When does China’s reputation…
I’m recording a few podcasts in the coming weeks and would love to include your questions. You can email me using the link in the left hand column of this page or you can call and leave me a voice…
