Memphis Daily News – Le Bonheur’s New Treatment-Speeding System Ups Productivity by 54 Percent – 12/11/2007 Here’s a news story about a hospital I know people from, LeBonheur Children’s Hospital in Memphis. I am have some examples of their in…
A sampling of unsolicited quotes from readers: “I read your blog on a periodic basis, and enjoy your insights.” – Management Engineer/Planning (Hospital System, Utah) “I wanted to thank you for indirectly making a meeting with Dr. Gwendolyn Galsworth possible.…
So, in a way, the whole concept of New Year’s resolutions “batches up” improvement, which isn’t a good thing. The start of a new calendar year is a pretty arbitrary, yet symbolic, day. True “kaizen” shouldn’t require a particular day…
Best wishes to everyone for Christmas and the holiday season. I’m probably not going to post again until December 29 unless there’s something really pressing or interesting in the Lean world. It’s time to get my book finished up and…
Blundering hospitals ‘kill 40,000 a year’ – Britain – Times Online: Ah, gaming the numbers… everyone’s favorite pastime. It certainly is here in the State, even though I have my second story of the year related to gaming the numbers…
Jenkins beats doping charge — chicagotribune.com Here’s an example of a testing lab not following their own industry standard work, an error that “vindicates” (in a way), an Olympic-caliber athlete who had tested positive for performance-enhancing drugs and appealed her…
Our friend Kevin at Evolving Excellence has written about Cliff Ransom before, so I’m excited to see the LEI has a webinar with him tomorrow, Tuesday. Here is the link for registration. If you have any comments or discussion points…
This past week, I stumbled through a systemic problem that might not ever be solved, namely the National Car Rental service at Terminal 3 of the Toronto Pearson International Airport. I say a “systemic” problem, because I’ve seen the same…
Wall Street’s cushy exile – November 26, 2007… if you’re a top executive. Same thing is proving true in the investment banking world, even after the mortgage mess. The grand strategic decision to not verify borrowers’ incomes, for one, has…
My wife is an Arizona State alumna, so we’re watching the annual Arizona St / Arizona rivalry football game (well, I’m watching it, she just cares if ASU wins… sort of). The sideline announcer just told a quick story about…
C.E.O. Evolution Phase 3 – New York Times In this quote: Mr. [X] “is disarmingly unpretentious,” he added. “…he towers over other C.E.O.’s when it comes to putting in people stronger than himself or his ability to talk about setbacks.”…
I read Paul Levy’s blog every chance I get. He is the CEO of Beth Israel Deaconess Medical Center in Boston. Although fellow blogger Kevin Meyer and I caused a bit of a kerfuffle with him, unfortunately, earlier this year…
