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Relying on Memory Leads to Rework

Biden Takes Shot at Roberts for Flubbing Presidential Oath – First 100 Days of Presidency – Politics FOXNews.com On Tuesday, Chief Justice John Roberts appeared to flub his giving of the presidential oath of office, leaving out the word “faithfully”…

Two Sentences That Don’t Help

I’ve blogged before about the “20 things supervisors shouldn’t say.” I’ll throw out, for discussion, two phrases that are awful to hear in the context of any change management situation, such as Lean in a hospital or a factory. When…

Future Speaking Gigs

I’m fortunate to have a few private speaking gigs in the coming months (a hospital in Iowa, an online presentation for an engineering student group at Utah State University, and an MBA operations class at Wharton). I do have a…

Lean MD Office on NM TV

Local doctors cut stress Below is a video from an Albuquerque TV news station, visiting a doctor’s office that was implementing Lean. I wish I could take credit… it was work done by someone I know, actually. The video shows…

Lean is More than a Toolkit

I had a great conversation with a fellow healthcare lean thinker the other day. She shared my book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, with the CEO and some other executives at a hospital she works with.…

Posts of the Year 2008

Following the pattern of our good friend Ron Pereira at the Lean Six Sigma Academy, a number of us are going “Best of 2008” posts, in coordination with John Hunter and the Curious Cat blog. Click here for John’s compilation…

"Viable" by March 2009?

Bush Gives Emergency Loans to Automakers – NYTimes.com Detroit News Article I don’t understand this at all. What is the operational definition of “viable”? What will/can change in three months? I’m honestly asking those of you who have been following…