I had the most amazing morning a few weeks ago when I was in Cincinnati for the TechSolve lean healthcare event. Thanks to a friend of my sister’s, I was able to spend a few hours at Cincinnati Children’s Hospital…
Following up my notes from Day 1, I’m sharing my notes from the second full day I attended on Wednesday, December 8 2010. Here, in the last day of the IHI National Forum on Quality Improvement in Healthcare, I saw…
Yesterday, I tweeted a quote about patient safety that I’ve seen posted on the wall or bulletin board in many hospitals: “To err is human, to cover up is unforgivable, and to fail to learn is inexcusable.” – Sir Liam…
Mark’s note: Today, I’m happy to welcome back an old Lean Blog contributor, Andy Wagner. He takes a more personal turn here than most of my guest bloggers for the next two weeks, writing about the application of Lean thinking…
At last week’s Shingo Prize conference, I was very excited to meet Dr. Stephen Covey (my podcast is here), but I was just as excited, if not more so, to meet Dr. Brent James, the noted healthcare quality expert from…
Regular followers of my blog know that I’ve been creating audio podcasts since 2006. Later today (at 3 PM), I am publishing #86 in the series, an interview with David Sundahl, PhD of Rule 4 Consulting. I’ve made mistakes every…
Today’s post is a few Friday odds and ends about a new thing I’ve been involved, events I’m attending, and a new book I’m anxious to read (after I’m done reading a favorite old one).
When I was in Sweden recently, we had a lot of good discussion about the Lean concept of “standardized work.” There was a lot of agreement from different presenters at the Lean laboratories conference, and from the hospital people we…
I just finished Dr. Atul Gawande’s latest book, The Checklist Manifesto: How to Get Things Right. I believe that this book is the single most important book of the year for ANY Lean leader, not just people working in healthcare.…
One of my goals for the next few weeks is to catch up on blogging about some great speakers I’ve seen recently. Coming soon, a post about seeing Dr. Atul Gawande (The Checklist Manifesto) and Daniel Pink (Drive) in the…
On Twitter last week, Tom Peters wrote: This is the wrong premise – it’s not that doctors (and nurses, for that matter) aren’t smart or that they haven’t been taught that hand hygiene is important. The right question should be…
Episode #78 brings a very special guest, Sorrel King, to talk about systems, communication, and patient safety. Sorrel’s 18-month old daughter, Josie, was the victim of a series of preventable medical errors at a world-renowned hospital, passing away in the…