There’s a funny cartoon over at ONEFTE.com about suggestions and employee ideas. The post is titled “Where good ideas go to die.” One time in a hospital, a heard a team member say that about their suggestion box. The cartoon…
I recently had an annual wellness exam through a hospital system’s primary care group. Everything went well and I had a good experience. Even though I can’t help thinking about opportunities for improvement, I wasn’t itching to provide any feedback.…
Last week, I wrote Part 1 of this piece about TQM and "Small Kaizen" at a Japanese Hospital pharmacy.
The hospital was happy that employees were participating in their "Small Kaizen" process, but there was a month in which they saw the number of submitted Kaizens drop, from about 138 to 58 or so.
As I write about in Measures of Success, two data points usually don't make a trend.
Thanks to my friend Sylvain for sending me this cartoon. It would have been more timely for me to share this before Christmas, but there's an opportunity for improvement.
The cartoon series is called Real Life Adventures by Gary Wise and Lance Aldrich. This particular cartoon appeared on December 13, 2017.
Here's the top part... please click through to their website to see the entire cartoon and I'll talk about it here in this post, sharing links to other blog posts and videos on the topic.
Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on “Motivational Interviewing” (as I had previewed here) and talking with a lot of great folks (familiar faces and new connections). A…
Suggestion boxes rarely lead to meaningful change because ideas disappear into slow, opaque processes. Healthcare Kaizen works because leaders and frontline staff collaborate to test, implement, and learn from improvements in real time. The result is better engagement, safer care,…
Here is the fifth in our series of short, simple Kaizen education videos from KaiNexus, a software startup where I am on the management team. We are embedding these videos into our web-based software, to provide short tips and hints for…
It’s always great to see stories in the major media outlets about engaging front-line staff in improvement ideas. Recently, we had a piece in USA Today that I blogged about and now we have one in the Wall St. Journal…
