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About Mark Graban

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Mark Graban  is an internationally-recognized expert in the field of “Lean Healthcare,” as a  consultant,  author,  keynote speaker, and  blogger. Mark is also the Vice President of Innovation and Improvement Services for the software company  KaiNexus, helping further their mission of “making improvement happen” in healthcare organizations and other industries.

He is the author of the book  Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement  (Productivity Press), which was selected for a 2009  Shingo Research and Professional Publication Award, the first healthcare book to win this award, and is being translated into eight languages. A  2nd  revised edition  was released in November, 2011.

Mark has also co-authored a new book, titled Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which was released in June 2012 and also given the Shingo Research Award in 2013. A newly revised and condensed edition, The Executive Guide to Healthcare Kaizen:  Leadership for a Continuously Learning and Improving Organization  was released August, 2013.

He is the founder and lead blogger and podcaster at  LeanBlog.org, started in January 2005.

Mark earned a BS in Industrial Engineering from Northwestern University as well as an MS in Mechanical Engineering and an MBA from the  MIT  Sloan  Leaders for Global Operations Program  (previously known as Leaders for Manufacturing). Mark has worked in automotive (General Motors), the PC industry (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a “Lean Expert” (Lean Black Belt).

Since August 2005, Mark has worked exclusively in healthcare, where he has coached lean teams at client sites in North America and the United Kingdom, including medical laboratories, hospitals, and primary care clinics. From 2005 to 2009, Mark was a senior consultant with  ValuMetrix Services, a division of Johnson & Johnson and he currently  consults independently  for healthcare organizations.

Mark’s motivation is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build strong organizations for the long term.

From June 2009 to June 2011, Mark was a Senior Fellow with the  Lean Enterprise Institute, a not-for-profit educational organization that is a leading voice in the Lean world. Mark served as the LEI’s “Chief Engineer” for healthcare activities, including workshops, web & social media, and other publications. Mark also served as the Director of Communication & Technology for the  Healthcare Value Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and the  ThedaCare Center for Healthcare Value. Mark continues as an LEI faculty member.

Mark, a member of the National Speakers Association, is a popular  speaker  at conferences and private healthcare meetings. He has guest lectured at schools including MIT, Wharton, UT Health Science Center, and Ohio State University and has served as a faculty member for the  ThedaCare Center for Healthcare Value  and the  Institute for Healthcare Improvement. He has been  quoted and interviewed  in many publications, including  Health Affairs  and the  New York Times.

Mark and his wife live in San Antonio, Texas. Mark serves on the board of the  Louise H. Batz Patient Safety Foundation, the board of the  AME Southwest Region, and on the advisory board for the  Michigan Lean Consortium. Mark is also an advisory board member for the startup technology company Homeward Healthcare.


Check out this post about “Where I Got Started With Lean.”

Often misspelled as “Mark Graben” or “Mark Grayban” (putting this in here for the sake of search results).

Mark Graban 2011 Smaller About Mark Graban leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.

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