In this month’s “ASQ Influential Voices” series, ASQ President Paul Borawski asked, “How Do You “Sell” Quality?,” particularly to senior execs and CEOs. Paul asks how we convince senior leaders that quality is essential to long term performance. Through my…
This made news on Wednesday – Dr. Donald M. (Don) Berwick stepped down as CMS Administrator: “Harvard professor Don Berwick resigns as Medicare chief.” I had supported Dr. Berwick… but it didn’t really mean much because I’m not a U.S.…
Hat tip to Dan Markovitz for pointing out this excellent post on John Toussaint’s blog: “The Key Leadership Behaviors in a Lean Organization?” The post is a letter written by Paul O’Neill answering a question from a hospital leader. Paul…
When I recently interviewed Paul O’Neill and Dr. Richard Shannon about the amazing improvements in patient safety that had been made in the Pittsburgh Regional Health Initiative organizations, they each seemed a bit frustrated that these simple, yet effective, methods…
Dr. Richard Shannon shares how Lean and Toyota-inspired methods dramatically reduced hospital-acquired infections at Allegheny General and the University of Pennsylvania. This episode explores leadership, standardized work, and why disciplined problem solving saves lives and reduces costs. Podcast #127 is…
On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the letter is inspired by Paul O’Neill and his thoughts on patient safety (you can hear my podcast with O’Neill here, as…
The following infographic was provided by LabSafety.com, a provider of lab equipment and supplies. Welcome, Fast Company readers. Please check out my main page to learn more about the Lean management methodology for business, healthcare, startups, and other industries. The…
What happens when a Fortune 500 CEO brings a long-term mindset and a bold commitment to safety into healthcare? In this conversation with Paul O’Neill, former U.S. Treasury Secretary and CEO of Alcoa, we explore how leadership, transparency, and aiming…
Come back Thursday, July 21 for my new Podcast with former U.S. Treasury Secretary Paul O’Neill, where we talk about his work to improve patient safety in healthcare (see an earlier blog post here as a preview). I wish I…
Today’s post is from my friend Naida Grunden, author of the outstanding book The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods. In 2003, in a meeting room in Pittsburgh, then-Treasury Secretary Paul O’Neill led a…
A few weeks back, I attended the Society for Health Systems (SHS) Conference in Orlando, where I chaired the Patient Flow track. There were a lot of great speakers and I have a lot of notes and ideas to share.…
Captain Sully and patient safety come together in this conversation with Naida Grunden, author of The Pittsburgh Way to Efficient Healthcare, who was corresponding with Chesley Sullenberger about aviation and healthcare safety in the months before he landed US Airways…
