The Magazine » Toyota’s Secret: The A3 Report « MIT Sloan Management Review John Shook had an article published in the latest SMR, based on his book Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement,…
Today’s blog post will be just a bunch of random thoughts. For one, I just got back from London last night after a whirlwind Lean healthcare tour. I visited five hospitals between London and the south of England in three…
It has been over 10 years since the publication of the Institute of Medicine’s study on preventable medical errors: To Err Is Human: Building a Safer Health System. So how are we doing? Are there still nearly 100,000 patients dying…
By Mark Graban: I’m always fascinated by Starbucks. For one, I’m a regular customer and Starbucks has a reputation for hiring pretty educated people as baristas given their health benefits and all. So it seems like a huge opportunity to…
I ‘ve mentioned here, I think, that I was in The Netherlands earlier in June for almost a week. I was invited to speak at an annual symposium for hospitals around the country that was put on by St. Elisabeth…
TL;DR: At GM, fear and poor leadership blocked bad news from flowing both up and down the organization. Executives were shielded from reality, frontline workers weren’t told the truth, and trust eroded as a result. Without leaders going to the…
I have always learned a lot from John Shook. As I’ve blogged about before, I’ve seen John present about TPS and management (leadership, really) a few times and probably learn more “insights per hour” than anyone else in the Lean…
Tomorrow’s blog post today… not that anyone will be reading anything non-Michael Jackson related. RIP. A modern tidbit… I learned about the news via a friend’s Facebook status update. The new, new media, I suppose. Communications Woes Show at Boeing…
In Episode #69 of the Lean Blog Interviews Podcast, my guest is Dr. Sami Bahri, D.D.S., widely recognized as the first Lean Dentist. From his practice in Jacksonville, Florida, Dr. Bahri pioneered the application of Lean management principles in dentistry…
Park Nicollet CEO to retire In the news story about CEO David Wessner’s retirement, one of the listed accomplishments is their use of Lean methods: Wessner, the first non-physician CEO at Park Nicollet, also brought Japanese-style lean manufacturing techniques to…
A reminder about two upcoming events for the Lean Healthcare community: MIT Professional Education – Short Programs: MIT will be holding three short courses on campus this July focused on various lean concepts geared towards busy professionals (Lean Academy ®…
Britain’s health service “facing funding crisis” | Reuters: Watching the BBC morning news the other day, I took an interest in the discussion of the cash crunch with the National Health Service and their “free” (free at the point of…
