Podcast Tables Turned on Mark
In my Podcasts, I normally let me guests do most of the talking. But I was invited by Joe Dager, of the Business901 Podcasts, to be the interviewee this time. We ended up doing two separate podcasts. The first was…
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Toyota Leadership Right From Akio Toyoda
Afternoon post planned for today — initial reflections on my reader survey. Thanks to those of you who gave your feedback. Come back or check it out tomorrow. Now this morning’s post: TOYOTA: Company; Message from Top Management New CEO…
Excellence, but not Spelling, through Passion
I had the TV news on and I found this commercial… if you can make out the text it reads: “4.2L V8 ENGINE THE DELIVERS 405 HP” D’oh!! That’s quite a typo. As Google points out: Yes, the voiceover said…
Signs of Hope for Customer Focus in a Down Economy?
Companies Strive Harder to Please Customers – WSJ.com Lean is a customer-focused business and organizational strategy. Many companies, unfortunately, use a downturn as an excuse to cut costs, a move that often hurts quality or customer service. Traditional companies might…
National Patient Safety Day – Clarity in the Meaning
Pennsylvania Patient Safety Authority Supports ‘National Patient Safety Day’ – Press Releases – CNBC.com I was walking through Boston Common this morning and saw a woman with a homemade sign that said something about patient safety. I stopped her and…
UPDATED: Toyota to Liquidate Stake in NUMMI. Shut Down?
Report: Toyota to liquidate its stake in Fremont’s NUMMI plant – San Jose Mercury News Toyota has not confirmed, but reports say NUMMI will be over after a 25 year run. Toyota Motor Corp. has decided it will dissolve its…
One Purple Audacious Goal… Northwestern Football or Healthcare Improvement
This might seem like a post about football… but stick with me even if you’re not a sports fan. Many of you regular readers know I’m a Northwestern Wildcats football fanatic, from my days as an undergraduate. I was there…
My New Lean Healthcare Workshop through LEI
Key Concepts of Lean in Healthcare – lean.org As part of my role with the Lean Enterprise Institute, I am developing a two-day intro course that’s designed for people in healthcare. The link to the course is above. You can…
John Shook on A3 Reports in Sloan Management Review
The Magazine » Toyota’s Secret: The A3 Report « MIT Sloan Management Review John Shook had an article published in the latest SMR, based on his book Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement,…
Random Lean Thoughts – July 13
Today’s blog post will be just a bunch of random thoughts. For one, I just got back from London last night after a whirlwind Lean healthcare tour. I visited five hospitals between London and the south of England in three…
Medical Errors in Hospitals Still Occur at Alarming Rate
It has been over 10 years since the publication of the Institute of Medicine’s study on preventable medical errors: To Err Is Human: Building a Safer Health System. So how are we doing? Are there still nearly 100,000 patients dying…
Do Ideas Go "Poof" at Starbucks?
By Mark Graban: I’m always fascinated by Starbucks. For one, I’m a regular customer and Starbucks has a reputation for hiring pretty educated people as baristas given their health benefits and all. So it seems like a huge opportunity to…