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Podcast Tables Turned on Mark

In my Podcasts, I normally let me guests do most of the talking. But I was invited by Joe Dager, of the Business901 Podcasts, to be the interviewee this time. We ended up doing two separate podcasts. The first was…

Toyota Leadership Right From Akio Toyoda

Afternoon post planned for today — initial reflections on my reader survey. Thanks to those of you who gave your feedback. Come back or check it out tomorrow. Now this morning’s post: TOYOTA: Company; Message from Top Management New CEO…

Signs of Hope for Customer Focus in a Down Economy?

Companies Strive Harder to Please Customers – WSJ.com Lean is a customer-focused business and organizational strategy. Many companies, unfortunately, use a downturn as an excuse to cut costs, a move that often hurts quality or customer service. Traditional companies might…

My New Lean Healthcare Workshop through LEI

Key Concepts of Lean in Healthcare – lean.org As part of my role with the Lean Enterprise Institute, I am developing a two-day intro course that’s designed for people in healthcare. The link to the course is above. You can…