One of the key tenets of the Womack and Jones book “Lean Solutions” is “don’t waste my time” (as a customer). Below is an NBC News story about how AOL wasted this customer’s time, a practice that is supposedly pretty…
WSJ.com – As Airlines Pull Out of Dive, United Charts Its Own Course ($$ Subscription) Most of what we hear about airlines is “low cost” this or “cutting costs” that. Everyone is chasing Southwest’s low labor costs or copying them…
Here is installment #3 in my exclusive Q&A with Jim Womack, co-author of Lean Solutions along with Daniel Jones. Here, Jim discusses more Lean Consumption and Lean Solutions concepts, discussing executive leadership types, the role of process thinkers, Dell Computer,…
Part 1 Part 2 Part 3 Part 4 Part 5 New Q&A February 2006 Be sure to see all five parts of the Q&A, links are above and at the end of Part #1. Thanks to James P. Womack, co-author…
Article Link Main SME Lean Link The Society for Manufacturing Engineers puts out a noteworthy “lean directions” newsletter from time to time and there are many interesting columns to be found there. In this column, though, I take issue with…
Boston.com / Business / Technology Dr. James Womack and Dr. Daniel Jones have a new book coming out this fall. A preview of that book is presented in the current Harvard Business Review and is summarized in this article. The…
