This edition of Ryan McCormack’s Operational Excellence Mixtape examines the shifting balance between people, systems, and strategy in the pursuit of better performance. From Toyota’s hospital and vineyard-to-glass winemaking to the limits of automation at Starbucks, the selections highlight how…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
TL;DR: Chick-fil-A improves drive-thru flow by using Lean thinking and “game film” to study the work, remove bottlenecks, and design better systems–while showing deep respect for frontline employees. If you’ve ever waited in a long Chick-fil-A drive-through line, chances are…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Listen: In Episode 48 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban begin by comparing two whiskeys from the same distillery. Mark selected Woodford Reserve, and had a pour of both the Double Oaked (which we both agree…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Listen: In Episode 46, Mark Graban and Jamie Flinchbaugh spend a lot of time talking about AI, but that still, as always, begins with the whiskey. We both asked ChatGPT to consider all our ingredients for making a whiskey-based cocktail,…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly from Ryan via email. News, articles, books, podcasts, and videos about how to make the workplace…
