Mistake-proofing at Kura Revolving Sushi offers an everyday example of process design: a plate-return slot, an automatic count, and a payment reminder each help prevent or detect different errors. My April 2024 visit also showed the limits of those safeguards. Mistake-proofing — or poka-yoke — is about designing processes so errors are less likely to … Continue reading What Kura Sushi Teaches About Mistake-Proofing (Poka-Yoke)