Mistake-proofing — or poka-yoke, in Japanese — is about designing processes so errors are less likely to happen. It’s rarely all-or-nothing. Instead, there’s a spectrum: from weak safeguards (signs) to strong ones (physical barriers or automation). I love eating at Kura Revolving Sushi. It’s not “the best” sushi in the Dallas area, but it’s a fun experience and it’s quick. I went today for lunch. If you’re not familiar with their standard process: 1) You … Continue reading How Kura Revolving Sushi Uses Mistake-Proofing to Improve the Dining Experience