TL;DR: UMass Memorial Health has implemented more than 100,000 employee improvement ideas by treating continuous improvement as a leadership responsibility–not a suggestion program. This post highlights how clear expectations, psychological safety, and enabling systems allow frontline ideas to turn into daily improvement, even under pandemic-level pressure. I hope you’ll check out the recording of a webinar/panel discussion that I hosted via KaiNexus: Managing Transformation Projects, Improvements, and Learning in a Virtual Environment It was presented … Continue reading Employee Ideas and Continuous Improvement at UMass Memorial Health