TL;DR: Kaizen isn’t a Japanese buzzword or a suggestion box–it’s a practical, scientific way for healthcare teams to solve problems, reduce frustration, and improve patient care every day, with leaders acting as coaches instead of gatekeepers. We’re coming up on the 10th anniversary of the publication of the book I co-authored with Joe Swartz, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. I’ll share more reflections about the book, what we would have done … Continue reading Kaizen in Healthcare: Common-Sense Continuous Improvement, Not a Japanese Mystery