As you might recall from an earlier post, I’m presented a free webinar on December 18 (hosted by KaiNexus) titled: How to Use Process Behavior Charts to Improve: Case Studies One topic I’m including — something I haven’t blogged about before — is: Apply Process Behavior Charts to situations where individuals or organizations are being ranked in performance I didn’t include this topic in Measures of Success, but maybe I should have. It’s something that Don … Continue reading Using Process Behavior Charts to Compare Organizations (Like VA Healthcare Sites)