TL;DR: Leaders lose sleep because they react to every up and down in their metrics. Most fluctuations are just noise. Process Behavior Charts help filter noise, identify real signals, and focus leadership attention on meaningful improvement instead of constant firefighting. Why Metrics Create Stress for Leaders I’ve been writing blog posts about using “Process Behavior Charts” – a form of “Statistical Process Control (SPC) chart” or “control chart” that can be very useful to leaders as … Continue reading Why Leaders Lose Sleep Over Metrics–and How Process Behavior Charts Fix That