TL;DR: Leaders lose sleep because they react to every up and down in their metrics. Most of those fluctuations are just noise. Process Behavior Charts help you filter that noise, spot real signals, and focus your time on meaningful improvement instead of constant firefighting. I’ve been writing blog posts about using “process behavior charts” – a form of “Statistical Process Control (SPC) chart” or “control chart” that can be very useful to leaders as a way … Continue reading Why Leaders Lose Sleep Over Metrics–and How Process Behavior Charts Fix That