TL;DR: Cherry-picked metrics can make performance look better without actually improving it. Process Behavior Charts help leaders distinguish real improvement from noise, stop overreacting, and focus on improving the system instead of explaining fluctuations. One of the phrases and concepts that I love from Eric Ries and The Lean Startup is the idea of “success theater,” which describes the efforts that we make to make things look good, even if actual performance isn’t good or getting better. … Continue reading Don’t Turn Your Performance Metrics into Success Theater