Dr. Don Berwick on Respect and Change at the Front Lines – and Executive Levels?
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick’s 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers.
As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group “What’s Right in Healthcare” conference next week.
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