It was a real thrill to be able to meet Paul O’Neill in person yesterday at the Summit  (he was my guest for Podcast #124). His powerful message about leadership and patient safety was well received by the audience. Below are my raw notes as I typed live in this Google Doc. I hope the notes do his talk justice… Notes: How many of you work in an org. where you can, 24×7, see the … Continue reading Notes from Paul O’Neill Speaking at the Lean Healthcare Transformation Summit