Easier to Game the Numbers than Fix the System — in Education and Healthcare

I’ve cited his book before (including this post with an example from The Office)… ┬áBrian Joiner wrote, in his outstanding book Fourth Generation Management: The New Business Consciousness, ┬áthat there are three things that can happen when you have a quota or a target imposed upon people: Distort the system Distort the numbers Improve the … Continue reading Easier to Game the Numbers than Fix the System — in Education and Healthcare