TL;DR: Dr. John Toussaint says healthcare culture won’t change until leaders do–moving from “white coat leadership” (all-knowing, autocratic, blaming) to Lean leadership as facilitator, teacher, and student who learns improvement by doing it. Mark’s note (2026): I originally shared this short video clip in 2013, featuring remarks by Dr. John Toussaint from 2009. I’m republishing and expanding on it here in 2026 because the message still hasn’t aged out–and, in many healthcare organizations, it still … Continue reading From “White Coat Leadership” to Lean Leadership: John Toussaint’s Message Still Matters