The Lean Enterprise Institute recorded this short video while we were at the recent Northeast Shingo Prize conference. Thanks to them for doing this and sharing it! In this video, I talk about one of the concepts in my book  Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements – namely, a few of the ways a Kaizen approach to improvement is different from a suggestion box. In this video, Chet Marchwinski interviews me about … Continue reading Kaizen vs. Suggestion Box: Effective Employee Engagement Strategies with Mark Graban [Video]