GM Got Gamed (Or, How to Fudge Your Production Numbers)

Following up on my post about my recent experience with metrics and processes being distorted (and my less-than-perfect Lean coaching efforts), I was thinking back to some first-hand experience I had when I started my career at the GM Livonia Engine Plant, circa 1995. It’s the most blatant example of someone intentionally distorting data that I’ve ever seen… … Continue reading GM Got Gamed (Or, How to Fudge Your Production Numbers)