GM Got Gamed (Or, How to Fudge Your Production Numbers to Keep the Boss Happy) TL;DR: At a GM engine plant, fear-based leadership pressured supervisors to fudge hourly production numbers to meet unrealistic targets. The fake data kept leaders happy but blocked real problem-solving, showing how bad management systems–not workers–drive gaming the numbers and undermine Lean improvement. Following up on my post about my recent experience with metrics and processes being distorted (and my less-than-perfect … Continue reading How Fear-Based Leadership at GM Drove Data Fudging and Fake Production Numbers