Dr. Eric Dickson spent the early part of his leadership career telling people what to do. It nearly cost him everything. What he built after that failure — over 23 years and eventually across a $5 billion health system —…
At our 2016 Kaizen Live! event at Franciscan St. Francis Health, Mischelle McMillin shared practical, honest, and refreshingly human insights on Gemba Walks that remain highly relevant today. This post explores the leadership behaviors that make Gemba Walks effective–and why…
Executive Summary for Leaders Continuous Improvement–often called Kaizen–is not a program, a department, or a suggestion box. It is the daily practice that makes Lean real. At its core, Kaizen means improving systems by engaging the people who do the…
TL;DR: Healthcare cost pressures are real, but the cost of patient harm in healthcare is far higher. Preventable events like wrong-site surgery drive massive financial losses through litigation, regulatory action, staff burnout, and reputational damage. Investing in patient safety, psychological…
In this episode of the Lean Blog Interviews Podcast, Carlos Scholz discusses Lean healthcare leadership, psychological safety, and humility–why improvement depends on leadership behaviors, not just tools or events. Scroll down for how to subscribe, transcript, and more My guest…
TL;DR: While some Japanese hospitals excel at Lean, many face the same cultural and systemic barriers seen elsewhere. Visiting Japan isn’t about finding a Lean utopia–it’s about sharpening your thinking by seeing what’s possible and how leadership, not geography, drives…
One of the most important, and most misunderstood, principles in Lean thinking is this: Lean is not a cost-cutting strategy. Lean is a people-development strategy. If your organization is using Lean as a tool to justify layoffs, you’re not practicing…
Years ago (going back to 2009), I was fortunate to play a role in something special: the healthcare site visit program run by Catalysis. These weren’t casual hospital tours or leadership junkets. They were immersive, intentional learning experiences–designed to bring…
Scroll down for how to subscribe, transcript, and more My guest for Episode #500 of the Lean Blog Interviews Podcast is me, your usual host Mark Graban. Today, I’m mixing up the format with a solo episode that celebrates 500…
This video explores what it really means to build a Lean hospital culture, drawing on lessons from Toyota, healthcare leaders, and real-world improvement examples. Earlier this year, I was invited to give a recorded virtual presentation for a conference in…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! Subscribe to get these directly from Ryan via email. Insights about improvement, innovation, and leadership… Top 10 Most-Clicked Links…
TL;DR: UMass Memorial Health has implemented more than 100,000 employee improvement ideas by treating continuous improvement as a leadership responsibility–not a suggestion program. This post highlights how clear expectations, psychological safety, and enabling systems allow frontline ideas to turn into…
