LinkedIn: Answers A good friend of the blog, Bryan Lund, asked this question on LinkedIn.com, you can go there via this link or share your answer here via the blog comments (reprinted with Bryan’s permission): How important is the past…
Clinton gets close-up glimpse of nurse’s life – USATODAY.com It’s probably all just political posturing, but Hillary Clinton recently spent two hours shadowing and observing a nurse at a hospital in Nevada. The New York senator spent more than two…
CIO Magazine Article Hat tip to Curious Cat for finding this and blogging about it first. I couldn’t resist chiming in. The author brings up the old Deming philosophy approach that you can’t really motivate people, you can only demotivate…
Running a hospital: Our Joint Commission Report The headline is my modification of a Deming expression, that management’s job is prediction. Statistical process control was one way of predicting future outcomes of a process (if you have a statistically stable…
China’s Chery Car: Safe At Any Speed For U.S. Market? – CNBC.com I had a number of readers email me this crash test video of a Chinese car sold in the Russia market. One reader asked what Chrysler was thinking…
Here are some updates on the “Bad Systems” I featured last week, Northwest Airlines and the NBA. I know I promised more positive posts, but let me follow up on these stories… First, the NBA. I don’t have a link…
This is from a blog reader, Mike, in response to an earlier question about the role of senior leadership in a Lean effort. A Real-World Gemba Walk Example from a Lean Facility I’m posting this with Mike’s permission to get…
Serious Security Questions at Sky Harbor Airport New interim security director named at Sky Harbor Here’s another story from last week about bad systems, and bad management to boot. This one hits close to home since I used to fly…
NWA blames pilot absences: Detroit Free Press Updated: NWA calls back all its pilots as cancellations mount In another example of media/management blaming, Northwest Airlines is blaming pilots for forcing the airline into canceling flights at the end of July.…
In my morning reading yesterday, I was pleasantly surprised to see the phrase “root cause” in two stories I’ve written about here: Preventable Medical Errors (free, Modesto Bee) Deadly Products from China ($$, WSJ) I have a post I’ve written,…
Better questions, wiser answers – The Washington Times A “hat tip” to the curious cat for finding this excellent column by Clare Crawford-Mason, the producer of the outstanding documentary and DVD “Good News… Hospitals Heal Themselves.” I’m paraphrasing, but Clare…
What are your thoughts? I wrote last week about my thoughts and hopes for the movie “SiCKO”. I’ve actually seen the film now. I won’t go into the details of how I managed to see it without any money flowing…