TL;DR: Matching staffing to customer demand can make sense from a Lean perspective — but when scheduling systems create unpredictable hours and treat workers as variable costs, they undermine respect for people and ultimately harm both employees and customers. Wal-Mart…
LeanBlog Podcast Episode #9 is a discussion with David Mann, the author of the excellent book Creating A Lean Culture: Tools To Sustain Lean Conversions. In this episode, we will talk about Steelcase’s experience with their lean efforts and the…
TL;DR: In Part 2 of this interview, the late Norman Bodek explains why Lean fails when leaders cling to control. Drawing on Toyota examples and “Quick & Easy Kaizen,” he argues that long-term success comes from developing people, trusting teams,…
