Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
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Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated.…
Operational Excellence Mixtape: August 30, 2019
Healthcare - Creating Value for Patients
The last place I want to receive care is the hospital. …
Operational Excellence Mixtape: April 12, 2019
Ryan and I are co-sponsoring a workshop that I'll be presenting on "Measures of Success" in Winnipeg…
Upcoming Webinar: How to Navigate the Transformation Continuum
Our next KaiNexus webinar that I'm hosting is going to be presented by an old friend, Roger Chen. I'm not calling…
My Next Book: Datum-Driven Lean… and one More Future Release [April Fool]
After the paperback launch of my book Measures of Success: React Less, Lead Better, Improve More, many of you have…
Operational Excellence Mixtape: February 15, 2019
Healthcare - Creating Value for Patients
Daily safety huddles are simple, inexpensive, and effective…
Operational Excellence Mixtape: October 26, 2018
Healthcare - Creating Value for Patient
A lot can be done to optimize flow in hospitals without…
Off to Japan for a Week…
Today, I'm off to Japan for a week, so I might be away from the blog. I do have a podcast scheduled for release on…
Operational Excellence Mixtape: September 28, 2018
Healthcare - Creating Value for Patient
Creating value for patients isn't a "project". Lean thinking…
Lean Learning Opportunities in Texas and Japan – Toyota is the Common…
I'm excited to share two interesting opportunities to further our learning about Lean. One is a Texas-based event…
Ratings for “The Oscars” Were Lower in 2018? Should We Ask Why or Look…
As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…
The 2017 World Series Had the Most Home Runs Ever. So What?
If you watched this year's World Series, you saw a lot of home runs. There were many dramatic home runs in late…
Toyota Helps a Young Inventor; Look at His Dad’s Toyota Desk
it's great to see an 11 year old thinking like an engineer and an entrepreneur. He's the son of a Toyota…
The 2017 Lean Healthcare Transformation Summit (#HCSummit17) Begins
This week, I'm in Palm Springs for the annual Lean Healthcare Transformation Summit. Follow along on…
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls
In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including…
Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup
My guest for Episode #268 is a long-time friend of mine in the Lean community and Lean Enterprise Institute…
How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016
I'm guessing most "Lean thinkers" stayed home the other day on the "Black Friday" shopping day. Why might…