At our 2016 Kaizen Live! event at Franciscan St. Francis Health, Mischelle McMillin shared practical, honest, and refreshingly human insights on Gemba Walks that remain highly relevant today. This post explores the leadership behaviors that make Gemba Walks effective–and why Kaizen and daily improvement depend more on how leaders show up than on any Lean tool. Michelle, who served at the time as Director of Business Transformation within the Franciscan system, wasn’t offering a checklist … Continue reading Gemba Walks, Daily Improvement, and the Leadership Behaviors That Make Kaizen Possible