TL;DR: This look back at Allina Health shows how continuous improvement at the bedside actually works: frontline staff identifying real problems, leaders acting as coaches, and Kaizen routines supported by psychological safety. The result wasn’t abstract “culture change,” but measurable gains in patient care, flow, and staff engagement–proving that sustainable healthcare improvement starts where the work happens. In 2014, Gregory Clancy and I co-authored an article about Allina Health’s early Kaizen-based improvement journey. We told … Continue reading Continuous Improvement at the Bedside: Lessons from Allina Health’s Early Kaizen Journey