tl;dr Lean doesn’t work without psychological safety. Toyota understands that continuous improvement depends on people feeling safe to speak up about problems, mistakes, and concerns–and believing they’ll be taken seriously. Leaders can’t demand this kind of safety; they create it through how they respond in everyday moments. When fear or futility creep in, improvement stalls. When leaders respond with curiosity, respect, and follow-through, real learning and improvement can begin. One of the most powerful–but often … Continue reading Psychological Safety in Lean: What Toyota Gets Right–and Why It Matters