TL;DR: Going to the Gemba isn’t about reviewing boards or rushing through metrics. Real Gemba means slowing down, listening deeply, asking better questions, and creating enough time and safety for real problems to surface. In the Lean methodology, one of the most well-known–and most misunderstood–practices is the “Gemba walk.” The word Gemba means “the actual place.” It’s where the actual work happens. In healthcare, that might be a hospital unit or a laboratory. In manufacturing, … Continue reading Going to the Gemba Means More Than Looking at Boards, Status, and Metrics (or Your Watch)