In the Lean methodology, one of the most well-known–and most misunderstood–practices is the “Gemba walk.” The word Gemba means “the actual place.” It’s where the actual work happens. In healthcare, that might be a hospital unit or a laboratory. In manufacturing, the assembly line. In tech, the developer’s room. Wherever your value is created, that’s your Gemba. The purpose of going to the Gemba is to learn. To understand. To support. But far too often, … Continue reading Going to the Gemba Means More Than Looking at Boards, Status, and Metrics (or Your Watch)