“Every month, we’re buried in data–and yet somehow, we’re still arguing over whether there’s actually a problem.” That was the problem statement shared with me by a health system CEO–not at a conference, but during a quiet, off-the-record leadership retreat. The frustration in his voice was familiar. I’ve heard it from many executives across healthcare: well-intentioned leaders drowning in numbers but starving for actionable insight. This isn’t a “bad leadership” problem. It’s a system problem. … Continue reading From Chaos to Clarity: How a Health System CEO Used Process Behavior Charts to Shift the Culture