tl;dr: A visit to Sukiyabashi Jiro in Tokyo offers a vivid Lean lesson: extraordinary quality and efficiency, but at a pace that raises questions about flow, pull, and the customer experience. Before Katie Anderson’s Japan Study Trip in November, I spent six days in Kyoto and Tokyo with two friends (one of whom is cropped out of the photo below for privacy, and the other is represented by an emoji that approximates his general expression, … Continue reading Still Dreaming About Sukiyabashi Jiro: Sushi, Speed, and the Meaning of Quality