TL;DR: Psychological safety is the foundation of continuous improvement. Without it, Lean tools fail, Kaizen stalls, and people stay silent. Leaders must model and reward vulnerability to create cultures where speaking up leads to learning and better results. Here’s part of a video that I recorded for a Lean healthcare event in Asia. I sound congested from seasonal allergies. I’m sorry about that, but there was a deadline to hit. Video summary: In this short … Continue reading Psychological Safety is the Foundation for Continuous Improvement [Video]