Over the years, I’ve seen how often organizations respond to mistakes with blame, punishment, or superficial fixes–rather than learning and prevention. That’s why I collaborated with Karen Martin and TKMG Academy to create a mistake-proofing course focused not just on techniques, but on building systems and cultures that reduce errors and encourage learning. Well, it’s a mistake to call it “my” course. This course, available now, is the result of collaborating with a great team, … Continue reading Mistake-Proofing That Builds Learning: A New Course on Preventing Errors Without Blame