Jeff Liker explains how Toyota leaders at every level are expected to respond when something goes wrong — and why most other companies default to blame instead. We also dig into the real story behind Ford’s failed andon cord rollout and what it takes to build psychological safety on the factory floor. Scroll down for how to subscribe, transcript, and more My guest for Episode #498 of the Lean Blog Interviews Podcast is Jeffrey K. … Continue reading How Toyota Leaders React to Mistakes: Jeff Liker on Blame, Andon Cords, and Psychological Safety