tl;dr: Shigeo Shingo and Norman Bodek understood that humans are fallible, and blaming people does not prevent defects. Mistake-proofing works when it respects people, improves systems, and removes the shame embedded in terms like “foolproofing.” I’m currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!! UPDATE — AVAILABLE NOW. While writing the course and its script, I’ve gone back to some older source material that’s been on my bookshelf … Continue reading Shigeo Shingo on Learning from Mistakes: Why “Foolproofing” Became Mistake-Proofing