Being “right” is often the wrong strategy for change. Sustainable Lean change happens when leaders shift from telling people what to do to engaging them through questions, empathy, and motivation–using approaches like motivational interviewing to help people choose change rather than resist it. I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year), and they ask me to give a talk each year. Last year, I gave a talk called “When Being … Continue reading Effective Change Management: Beyond Rightness to Motivational Engagement