tl;dr: Firing someone after a mistake doesn’t prevent recurrence. The next person will make the same error unless you improve the process with mistake-proofing, clear standards, and better system design. This post shares a story I heard at the Michigan Lean Consortium annual conference earlier this week. They’ve been kind enough to share ideas and host a book club discussion of my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and … Continue reading When Firing an Employee Doesn’t Fix the Problem: Preventing Repeat Mistakes with Poka-Yoke