TL;DR: Broken coffee mugs turned into a practical lesson about learning from mistakes, system design, kindness, and why fixing root causes matters more than fixing symptoms. Here’s a story I’ve meant to write up for almost two years… some events that happened during pandemic times when I wasn’t writing as much. I wasn’t writing as much, but I was podcasting more, including my newer business podcast series, “My Favorite Mistake.” I created and ordered custom … Continue reading The Ironic Saga of the Broken “My Favorite Mistake” Coffee Mugs